Instant insights extracted from your customer feedback
Fast
Text analysis using state of the art, industry-agnostic AI
Accurate
Recommendations with measurable impact on CX
Impactful
Ready-to-share reports built for you automatically
Automated
Get up and running in minutes without training any models
No setup
Reviews
Identify the root causes of bad reviews
Surveys
Understand what drives NPS and CSAT scores
Tickets
Improve time to resolution and reduce churn
Full customer feedback analysis solution
Stay connected to your current platform
Chris Gast
VP of Customer Experience
Gaining a clear understanding of the actual root cause of a problem is a game-changer for our customer journey.
Customer Success Stories
Cyrine Ben Ncib
Marketing Specialist
Keatext was the methodology that was missing to give us the opportunity to go deeper in the data and the insights.
Myshka Sansoin
Global Customer Advocate
Before Keatext, we didn’t have a method of putting feedback together to get a 360º view of what customers were telling us.
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Easily Analyze and Report on Customer Feedback
Keatext is a CX platform designed to take all the manual work out of your hands - from analyzing customer feedback, to building reports, to crafting effective solutions to customer issues.
Get recommendations from customer feedback
Learn exactly what you should do to improve customer experiences, with AI-based recommendations generated from your customer feedback data.
See what issues you might be missing in your customer journey, with customizable dashboards that help you spot trends in your customer feedback.
Pinpoint blind spots in your customer journey
Share ready-made reports with your team and manager
Start reporting with a summary that's already built - instead of starting from scratch. Keatext's customer insights report is generated with GPT natural language.
Support for your everyday work as an analyst
