Text Analytics for Impactful Customer Feedback Insights
Improve customer experiences quickly and confidently using Keatext's AI-driven analysis and recommendations.
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Unlock the full potential of your customer insights
Quickly identify issues, root causes of detractors, and strengths that create promoters. Prioritize where to focus first to make impactful improvements in your customer journey.
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Instantly sense the pulse of your customers with customizable and shareable dashboards that highlight issues to address and alert you to trends.
Pinpoint blind spots in your customer journey
Get a head start with AI-assisted customer feedback reporting
Get a ready-to-share executive summary that captures the top issues in your feedback and recommends how to address them using GPT-generated natural language.
Reviews
Identify the root causes of negative reviews
Monitor every stage of the customer journey
Surveys
Understand what drives NPS and CSAT scores
Tickets
Improve time to resolution and reduce churn
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Enterprise level
Keatext's advanced analytics are trusted by teams at enterprise organizations.
Chris Gast
VP of Customer Experience
Gaining a clear understanding of the actual root cause of a problem is a game-changer for our customer journey.
Customer Success Stories
Cyrine Ben Ncib
Marketing Specialist
Keatext was the methodology that was missing to give us the opportunity to go deeper in the data and the insights.
Myshka Sansoin
Global Customer Advocate
Before Keatext, we didn’t have a method of putting feedback together to get a 360º view of what customers were telling us.
Instant insights extracted from your customer feedback
Fast
Text analysis using state of the art, industry-agnostic AI
Accurate
Recommendations with measurable impact on satisfaction
Impactful
Ready-to-share reports built for you automatically
Automated
Get up and running in minutes without training any models
No setup
Your most impactful improvements start here
AI-Powered Customer Feedback Analysis
Reviews
Identify the root causes of bad reviews
Surveys
Understand what drives NPS and CSAT scores
Tickets
Improve time to resolution and reduce churn
Analyze all your customer feedback channels
...while staying connected to your current platform
Connect with our team to explore Keatext and discuss your business use case. And don't worry - you'll see the platform in action on your first call with us!